Pricing and Payment Terms

Who you are dealing with

Indoram is the trading name of a monthly home-style tiffin service operating in Indore, Madhya Pradesh, India. This website, indoram.in, is operated by Indoram, and Indoram is the seller of every monthly plan, trial meal and tiffin box deposit sold through it.

Indoram does not currently publish a registered company name, registered office address, GSTIN or FSSAI licence number on this website. Where any of those becomes applicable it will be published here, rather than claimed in advance.

What you are buying

A monthly subscription: a fixed meal allowance of home-style thalis, delivered to your address in Indore on the meal slots you choose. It is an allowance of meals, not a fixed number of calendar days, so the exact end date depends on whether you take lunch, dinner or both.
A trial meal: one thali, on one date, in one meal slot. It does not start a subscription.
A refundable tiffin box deposit, charged once per customer and shown as its own line. This is not a payment for food.

Prices and charges

We deliberately do not restate prices on this page, because a figure copied into a policy page goes out of date. The authoritative price is always the one shown to you at the moment you order:

The plans page shows the current monthly price, the meal allowance, and the refundable deposit amount.
The trial meal page shows the trial price.
The checkout page shows the full amount payable, itemised, before you pay anything.

What we can commit to about those numbers:

All prices are in Indian Rupees (INR).
Every amount is calculated on our server. Your browser sends a plan, an address, meal slots and a start date. It never sends a price, and a price submitted by a browser is ignored.
The refundable deposit is never bundled into the plan price. It appears as a separate line, and the plan price is never quoted to you with the deposit hidden inside it.
No tax is added at checkout today. If tax becomes applicable, the total shown at checkout will still be the full amount payable.
Delivery is free in the areas marked for free delivery on the delivery areas page. Any delivery charge for your area appears as its own line before you pay.
Nothing is added after you see the total. There are no handling fees, packaging fees, convenience fees or surcharges applied later.
A price change creates a new version of the plan. A subscription you have already paid for keeps the price you bought it at for its whole run.
Limited-time offers are shown on the plan with the date and time they end. When an offer ends, the regular price applies to new orders only.

Paying for your order

We would rather tell you exactly how this works than imply a capability we do not have yet.

Today

This website does not currently accept card, UPI or netbanking payments online. When you complete checkout:

Your order is created and saved, with an order code.
Nothing is charged, and your subscription has not started. The order page says so plainly.
You arrange payment with us directly — call 7247603302 and quote your order code.
A member of our team records your payment against the order, with its reference. Your subscription starts only at that point.

Nothing is ever shown to you as paid when it is not. A payment is only recorded against your order by a named member of staff, with a reference, and that action is logged.

When online payment goes live

Indoram is in the process of enabling online payments through Razorpay, which would let you pay by UPI, card or netbanking on the order page. Until that is live, the paragraph above is what happens. When it is live:

Payment would be taken on Razorpay’s own secure checkout, not on a form hosted by us.
We would never receive or store your card number, CVV, UPI PIN or netbanking credentials. We would hold only the amount, the status and the provider’s payment reference.
This page and the Privacy Policy would be updated to say so before any payment is taken that way.

How we treat payment status

This matters more than it sounds, because it decides whether your subscription actually starts.

A payment screen saying “success” is not enough. We confirm every payment on our own server against the payment provider, and we check that the amount and the currency match your order exactly, before anything is activated.
Failed: nothing is activated and nothing is owed. You can try again from the order page.
Pending: your order stays unpaid while we keep checking with the provider until it settles. A confirmation that goes missing in transit cannot leave you paying without a subscription.
Duplicate: a repeated confirmation for the same payment is recognised and ignored. It cannot create a second order, a second subscription or a second charge. If you are genuinely charged twice, the extra payment is refunded.
Wrong amount: if what arrives does not match the order total, nothing is activated. The order is held for a person to review and we contact you to either complete it or return the money.
Unpaid: an order that is never paid is cancelled after 48 hours, so the kitchen capacity held for you is released.

No automatic renewal, and no stored card

This is worth being explicit about:

We do not set up a recurring payment mandate, standing instruction or auto-debit.
We do not store your card for future use.
Nothing is charged to you automatically when a subscription ends.
To continue after your allowance runs out, you place a new order yourself.

Your records

Every order has an order code, and every subscription has its own code. Both are shown on the order page and in your account, along with the itemised amount, the deposit portion and the payment status. Quote the order code when you contact us about anything to do with money — it is the fastest way for us to find the exact record.

Refunds

Refunds, cancellations, meal credits and the refundable deposit are covered in full by the Cancellation and Refund Policy. In short: a refund is always returned to the payment method you paid from, refunds are reviewed and approved by a person rather than issued automatically, and a refund is only recorded as complete once we hold evidence that the money has actually gone out.

Related policies

How to reach us

Phone: 7247603302
Email: info@indoram.in
The contact form, which reaches our team directly and always shows our current contact details
If you already have an account: Support inside your account, which keeps the whole conversation attached to your subscription

A phone call or the contact form gets the quickest answer. We aim to acknowledge messages within one working day.