Questions, answered

Our live delivery areas are listed on the delivery areas page. If your locality is not there yet, join the waitlist and we will contact you when it is.

Delivery is free in the localities marked for free delivery on our delivery areas page. The checkout always shows the full amount payable before you pay.

Nothing is activated. Your order stays unpaid and you can try again from the order page. A subscription only starts once the payment has been verified.

Yes. Use the bulk order form with your daily meal count and start date, and we will come back with a quote.

Meals are delivered in a branded reusable box. The deposit is refundable and is held separately from your subscription payment. It is shown as its own line at checkout.

Request it from your account once you have returned the box. We confirm the amount and the timeline, and a refund is only marked complete once the money has actually gone out.

You pick a plan, choose a tiffin centre near you and the meals you want (lunch, dinner or both). We generate your delivery calendar and show you the exact end date before you pay.

The meal allowance is shown on every plan card and on the checkout page. Your calendar is generated from it, so the number of meals you receive is exactly the number you paid for.

The Sunday schedule differs from the rest of the week. The exact pattern is shown on the plan page and on your checkout summary before you pay.

Open your subscription and use Skip for the meal you do not want. Each meal shows its own cutoff time. Skip before the cutoff and you earn a meal credit.

The meal is cancelled so nothing is wasted, but no credit is added, because the kitchen has already prepared the food.

Raise it from your account under Support, or call us. Once we confirm the meal was missed, a meal credit is added to your balance automatically.

Yes. Order a single trial meal, pick a date and a meal slot, and we will deliver one thali. A trial never turns into a subscription on its own.