What we deliver, and how
Indoram is a daily meal delivery service, not a courier service. There is no parcel, no tracking number and no shipping fee. We cook food and bring it to your door on the days and in the meal slots your subscription covers, in a reusable tiffin box.
Where we deliver
We deliver in Indore, Madhya Pradesh only. We do not deliver to any other city, and we do not ship food outside Indore.
Within Indore, an address has to pass two separate checks:
- Is the address inside our service area? We check the pincode against the list of Indore pincodes we serve and, where you have shared your location, the distance from the city centre. The current list and radius are set by us and can change as we grow.
- Is there a kitchen with capacity that can reach you? Being inside the service area is not enough on its own. A kitchen has to be able to serve your area, on your meal slots, on your start date.
Both checks run before an order is accepted. If either fails, we tell you so on the spot and offer to take your details and call you back. We do not accept an order or a payment for a delivery we cannot make.
You can check your own address at any time on the delivery areas page, or by entering it at Try a meal or checkout. Please do not assume we cover every address in Indore: check, and you will get a straight answer.
If you are outside the area
You can join the waitlist for your locality. We record the demand and contact you if and when we start delivering there. Nothing is charged, and joining a waitlist is not an order.
When meals arrive
| Day | Meals |
|---|---|
| Monday to Saturday | Lunch and dinner |
| Sunday | Lunch only |
| Slot | Served around | Skip by |
|---|---|---|
| Lunch | 12:30 PM | 8:30 AM |
| Dinner | 8:00 PM | 4:00 PM |
All times are Indian Standard Time. The times above are target times for a delivery round, not a guaranteed slot. A round covers several homes, so traffic, weather, a festival, a road closure or the order of stops can move your meal earlier or later. The current schedule and cutoffs are always shown on the plan page and at checkout, and those are the ones that apply.
You choose lunch, dinner or both when you subscribe. Your personal delivery calendar, with every date on it, is shown before you pay and is visible in your account afterwards.
Your address and your availability
We can only deliver to the address on the order, so:
- Give the house or flat number, the building, the street, a landmark and the pincode. A landmark genuinely helps in Indore.
- Give a mobile number that will be answered during the delivery slot.
- Use the delivery note for anything our delivery person needs to know: which bell, which floor, leave it with the guard, the gate code, the dog.
- Tell us in advance if you are moving. You can add and switch your default address yourself in your account, and we will apply it to upcoming meals.
- If you will not be there, request a skip before the cutoff. Done in time, you keep the meal as a credit rather than losing it.
When a delivery goes wrong
A meal is late
Rounds run late sometimes. If your meal is well past its usual time, call 7247603302 and we will tell you where it is rather than leave you guessing.
A meal did not arrive
Raise it from Support in your account, or call us. Once our team confirms the meal was not delivered, a meal credit is added to your balance automatically, and the miss is recorded against the kitchen that was responsible. Please tell us on the same day if you can — it is much easier to establish what happened while the round is still fresh.
The meal was wrong, short or in poor condition
Tell us the same day, with a photograph if you can. We will either replace the meal or credit it. We would rather you told us than quietly put up with it.
Nobody was available to receive it
Our delivery person will try the mobile number on the order and follow any delivery note you left. If the meal cannot be handed over or left safely, it may be recorded as delivered, because the food was cooked and brought to you. If you think that is wrong, raise it and we will check the round and put it right if it was our mistake.
The address could not be reached
A locked gate, a wrong house number, a blocked lane or a society that will not admit delivery staff can all stop a delivery. We will call you from the spot. Where the meal genuinely could not be delivered for a reason on our side, it is credited.
We could not deliver at all
Where a bandh, curfew, severe weather, a public-health order or a kitchen failure stops us delivering, we will tell you as early as we can and credit the affected meals. You do not lose meals you have paid for.
Delivery charges
Delivery is free in the areas marked for free delivery on our delivery areas page. Where a delivery charge applies to your area, it is shown as its own line in the total before you pay. There are no delivery charges added after checkout.
The tiffin box
Meals come in a reusable tiffin box covered by a refundable deposit. Please have the previous box ready for collection at the next delivery — it is how the service keeps running without disposable packaging. See the Tiffin Box Deposit Policy.
Related policies
How to reach us
- Phone: 7247603302
- Email: info@indoram.in
- The contact form, which reaches our team directly and always shows our current contact details
- If you already have an account: Support inside your account, which keeps the whole conversation attached to your subscription
A phone call or the contact form gets the quickest answer. We aim to acknowledge messages within one working day.